Shipping & Care

Prepared with care, delivered to your doorstep.

We prepare each artwork carefully before dispatch, with protective packing designed to help your piece arrive safely and ready to enjoy.

Ships from Eco Majestic Semenyih

Orders are prepared and shipped from Eco Majestic, Selangor, Malaysia.

Carefully packed

Each piece is packed with protective materials to help keep frames, glass, and corners safe in transit.

Support if needed

If your artwork arrives with a quality issue or damage, contact us with photos and we’ll help review the case.

Delivery timeline

Estimated delivery.

Delivery time may vary depending on location, courier schedule, public holidays, and order volume. We’ll do our best to prepare your artwork as carefully and efficiently as possible.

West Malaysia Estimated delivery is usually 3–5 business days after dispatch.
East Malaysia Please contact us before ordering so we can confirm shipping availability, cost, and delivery expectations.
Indonesia Please contact customer service before ordering. Shipping availability and cost may vary by location.
Returns

Returns & support.

We want you to feel confident when choosing art for your space. If you have questions about size, framing, colour, or delivery before ordering, please contact us first.

Return shipping For general returns, customers are responsible for return shipping costs.
Quality issues If your item has a quality issue, please contact customer service with your order details and clear photos so we can review and assist.
Before returning Please contact us before sending anything back. Returns sent without prior communication may be difficult to identify or process.

Need help before ordering?

Send us your wall size, room photo, or preferred style. We can help you choose a suitable artwork before you place an order.

Artwork care

Care for your piece.

To keep your artwork looking its best, place it in a dry indoor space and avoid direct exposure to strong sunlight, moisture, or heat.

Cleaning Use a soft, dry cloth for regular cleaning. For glass-fronted pieces, use a gentle glass cleaner on the cloth, not directly on the artwork.
Placement Avoid humid areas, wet walls, strong sunlight, and direct air-conditioning condensation.
Handling Hold the frame securely with both hands and avoid pressing directly on the artwork surface.
Quick answers

Good to know.

For special delivery requests, East Malaysia, Indonesia, or custom artwork enquiries, please contact us before placing your order.

Do you ship to East Malaysia?

East Malaysia shipping may be available, but please contact us first so we can confirm details.

Do you ship to Indonesia?

Indonesia shipping requires confirmation with customer service before ordering.

What if my artwork arrives damaged?

Please contact us with your order number and clear photos of the packaging and item. We’ll review and assist.

Can I ask for advice before ordering?

Yes. Contact us with your room photo, wall size, or preferred style and we’ll help you choose.